Last Updated: [June 17, 2026]

At [Kuno], we stand behind the craftsmanship of our vertically integrated stainless steel jewelry. We want you to be 100% in love with your purchase. If you are not completely satisfied, we are here to help.

1. RETURN WINDOW

We offer a [30]-day hassle-free return policy. You have [30] days from the date you received your item to request a return. If [30] days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. RETURN CONDITIONS

To be eligible for a return, your item must meet the following criteria:

  • The item must be brand new, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging (including gift boxes, pouches, and tags intact).

  • A proof of purchase (such as your order number or receipt confirmation) is required.

  • Hygiene Exception: Due to hygiene standards, earrings cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

3. RETURN PROCESS

  1. Contact our customer support team at [kunojewelry01@hotmail.com] with your Order Number and the reason for the return.

  2. Our team will review your request within [24-48] hours. Once approved, we will email you the return shipping address and detailed instructions.

  3. Pack the item securely. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item, and the risk of loss during transit lies with the customer.

4. SHIPPING FEES FOR RETURNS

  • Customer Preference: If you are returning an item due to personal preference (e.g., you changed your mind, don’t like the style, or ordered the wrong size), the customer is responsible for paying the return shipping costs.

  • Quality Issues: If your item arrives damaged, defective, or if you received the wrong item, please take a photo and contact us within 48 hours of delivery. Upon verification, we will cover the full cost of the return or send you a free replacement.

5. REFUNDS PROCESSING

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

  • If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (PayPal, Stripe, Credit Card, etc.) within [5-7] business days. Please note it may take some time for your bank or credit card company to process and post the refund.

6. ORDER CANCELLATIONS

Orders can be canceled for a full refund anytime before they are packed and shipped. If your order has already been dispatched to the logistics carrier, it cannot be canceled. You will need to follow our standard return process after receiving the package.

7. CONTACT US

For any inquiries regarding returns or refunds, please reach out to us at: